Consumer Protection Guidelines

Landbitt is committed to treating all users fairly, honestly, and with transparency. These Consumer Protection Guidelines (“Guidelines”) outline the fundamental principles and practices we adhere to in order to protect your interests, ensure the integrity of our platform, and empower you to make informed decisions. These Guidelines operate in conjunction with our Terms of Service, Privacy Policy, AML/CFT Policy, and other governing documents.

• Transparency: We will provide clear, accessible, and unambiguous information about our services, fees, and risks.
• Fairness: We will not engage in deceptive, fraudulent, or unfair practices. Our terms and user interface are designed to be fair and not to mislead.
• Security: We implement robust technical and organizational measures to protect user data and assets.
• Accountability: We take responsibility for our platform’s operations and have established mechanisms for user support and dispute resolution.
• Privacy: We respect user privacy and handle personal data in accordance with our Privacy Policy and applicable laws.
• Redressal: We provide accessible and effective channels for users to raise concerns and resolve issues.

To ensure you can make informed decisions, Landbitt commits to clear disclosure of the following:

A. Nature of Virtual Digital Assets (VDAs):

• We clearly state that VDAs, including cryptocurrencies and NFTs, are not legal tender and are not backed by any government or central authority.
• We explicitly disclose that the NFTs traded on our platform are digital representations of beneficial rights and do NOT constitute financial instruments, securities, or ownership shares in any company or asset. As per the relevant CBDT notification, they do not confer legally Registry level enforceable ownership of any underlying tangible asset.

B. Pricing and Fees:

• All fees, including trading fees, gas fees, withdrawal fees, and any other charges, are disclosed upfront in a comprehensive Fee Schedule available on our website.
• We will provide a clear breakdown of all costs before you confirm any transaction.

C. Risks:

• We maintain a dedicated Risk Disclosure Statement that details the significant risks involved in trading NFTs, including but not limited to:
  • Market Volatility: High price fluctuations can lead to significant gains or losses.
  • Technological Risks: Risks associated with blockchain technology, including smart contract bugs, network forks, and hacking.
  • Regulatory Uncertainty: The regulatory landscape for NFTs is evolving and may impact our services.
  • Irreversibility of Transactions: Transactions on a blockchain are typically permanent and cannot be reversed.

We believe an informed user is a protected user. Landbitt will provide:

• Educational Resources: Articles, tutorials, and glossaries explaining blockchain, NFTs, and safe trading practices.
• Clear Warnings: Prominent warnings at critical steps, especially for new users, about the risks of irreversible transactions.
• Security Tips: Guidance on securing accounts, enabling two-factor authentication (2FA), and recognizing phishing attempts.

• Accessible Terms: Our Terms of Service, Privacy Policy, and other critical documents are written in clear language and are easily accessible.
• Prohibited Practices: We strictly prohibit:
• Market Manipulation: Wash trading, spoofing, pump-and-dump schemes, and other forms of market abuse.
• Insider Trading: Trading based on material, non-public information.
• Misrepresentation: False or misleading advertising about our services or the assets listed on our platform.
• Account Management: We will provide you with clear tools and information to manage your account, view your transaction history, and control your privacy settings.

• Asset Protection: NFTs that are offered are subject to industry best Asset protection practises with security audit where applicable. Hot and Cold Wallet access are created to safeguard user funds where applicable.
• Data Protection: We employ industry-standard security measures, including encryption, to protect your personal and financial data.
• User Responsibility: While we secure our platform, you also play a critical role. We strongly recommend and facilitate the use of 2FA and will never ask for your private keys or passwords.

To protect users from fraudulent assets, Landbitt employs a rigorous process for listing new Projects and NFTs, which may include:

• Reviewing the project’s RERA history and promoter background, team, whitepaper, and social media presence.
• Conducting technical reviews of smart contracts for security vulnerabilities.
• Ensuring compliance with our legal and regulatory obligations. We reserve the right to delist any project that fails to continue meeting our standards or is found to be involved in illicit activities.

All our marketing and advertising communications shall be:

• Truthful and Not Misleading: We will accurately represent the features and risks of our services.
• Clear about Offers: Any promotions or bonuses will have their terms and conditions clearly stated.
• Non-Deceptive: We will not use false urgency or exaggerated claims to induce trading.

We are committed to resolving user issues fairly and promptly.

• The first point of contact for any issue is our Customer Support team via email at support@landbitt.com or through the support portal on our website. We aim to provide an initial response within 24-48 hours.

• If your concern is not resolved to your satisfaction, you may escalate it to our designated Grievance Officer.
1. Name: Sneha
2. Email: support@landbitt.com
• The Grievance Officer will conduct an independent review and provide a final response within 30 days from the date of escalation.

• If a user remains dissatisfied, they have the right to approach the relevant consumer forum or other statutory authority as per applicable law in India..

• Front-running user trades.
• Providing preferential treatment to specific users to the detriment of others.
• Engaging in any conflict of interest without prior disclosure and management.

We may update these Guidelines to reflect changes in our services, legal obligations, or industry best practices. We will notify users of any material changes via email or a prominent notice on our website.

Your Responsibilities as a User:

• Read and understand all provided documentation, including the Risk Disclosure Statement.
• Conduct your own research (DYOR) before making any trading decisions.
• Secure your account credentials and be vigilant against phishing.
• Report any suspicious activity on the platform or in your account immediately.
• Comply with our Terms of Service and all applicable laws.

By using Landbitt, you agree to abide by these Consumer Protection Guidelines and acknowledge that you have read and understood them.